Shipping and Returns

If you are not 100% in love with your purchase:

Do not worry a credit note (valid for 12 months) or an exchange is available for full priced items within 14 days of the purchase date. 

We are happy to exchange sale items for something suitable at the time, within 7 days of purchase.

For Pre-Orders if the size is not right you can swap it for the correct size if possible or have a credit note (valid for 12 months)

Please note: items must be unworn, unused, in perfect condition and in its original packaging. Proof of purchase must be provided.

Items need to be shipped with a tracking number. The shipping cost for returns need to be paid by the customer.

Refunds are offered if an item is faulty. Faulty returns are sent directly to the manufacturer for approval prior to refund being given.

Shipping costs for returned faulty items will be refunded.

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If you wish to return an item, please email us at info@cook-wife-shoes.com or phone us at our boutique on 02 9331 6622

  Orders are dispatched from our Paddington boutique, they are fulfilled and ready for delivery within 2 business days from date of purchase.